Help centre
Frequently asked questions
Can't find an answer? Our Discord support team can help.
Purchases
Products appear in your library the moment payment is confirmed. Open Account → My Products and press Download. You'll also get a receipt by email.
Yes. Every product includes free updates for as long as it's maintained. When a new version ships, you'll get a notification and an email, and the download button always serves the latest version.
No. The store recognises products you already own and won't let you check out with them. If you buy a bundle that contains something you own, the bundle price is reduced automatically.
PayPal (balance, bank or card — in most countries you can pay by card without a PayPal account) and other methods offered at checkout in your country. We never see or store your full card number.
Products
Each product page lists the UEFN version it was last tested against, plus any requirements. We ship compatibility updates when UEFN changes break something.
Every download includes a step-by-step INSTALL guide. Most systems are: copy the Verse files into your project's Content folder, build Verse code, then place and configure the creative devices listed in the guide.
Yes. The Standard Creator License covers unlimited islands you own or build for clients, including monetised ones. You can't resell or redistribute the files themselves.
When a product allows it, older versions are listed in your library under Details → Versions. Your purchased version is always shown alongside the latest one.
Refunds
Digital purchases are generally final once files are accessed or downloaded, except where the law requires a remedy. If something doesn't work as described, contact us and we'll fix it, replace it or refund it. See the Digital Product Refund Policy for details.
Services
Yes — custom Verse, UEFN systems, UI, VFX, 3D, animation and complete map development. Open a ticket on our Discord with your idea, timeline and budget to get a quote.
Account
No. You can sign in with Google or a one-time email link. You can add a password later from your profile if you prefer.
Join our Discord and open a ticket — include your order number (for example SP-1042). Product owners get priority support.
Still need help?
Open a ticket and include your order number (e.g. SP-1042).